Refund policy

1. The "Goggly's Promise" (30-Day Guarantee)
We want you to love your magical finds! You have 30 days from the delivery date to request a return. If 30 days have passed since your order arrived, we unfortunately cannot offer you a refund or exchange.

2. Damaged or Wrong Items (The "Oops" Policy)
If your treasure arrived damaged, defective, or is the wrong item, we will fix it immediately!
• Action Required: Please email us at support@gogglyspicks.com within 7 days of delivery.
• Proof Needed: Attach a clear photo and clear video of the damage.
• The Fix: We will send you a free replacement or issue a full refund—no need to return the broken item!

3. Change of Mind Returns
Bought something but decided it’s not the right fit? No problem!
• Condition: Items must be unused, in original packaging, and in the same condition you received them.
• Shipping Cost: The customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.
• How to Return: Email us at support@gogglyspicks.com for instructions. Do not send items back to the manufacturer without contacting us first.

4. Non-Returnable Items
For health and safety reasons, the following cannot be returned:
• Gift Cards
• Personalized/Custom items
• Personal care items (if opened)

5. Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.